Privacy Policy

PRIVACY POLICY – IMPORTANT INFORMATION

Introduction

Your privacy is important to Infinite Progress Nutrition. We are fully committed to keeping your personal information safe. This privacy policy is intended to provide you with information about the personal information we collect and how that information is used and shared.  We collect personal information about you when you access this website or when you buy any of our products, applications or use any of our services (collectively our “Products & Services”).

This document outlines our approach to compliance with the General Data Protection Regulation (GDPR) and all other relevant data-protection legislation. It also sets forth your privacy rights. Please take a moment to familiarise yourself with our privacy practices.

It is important that you read this privacy policy together with any other privacy policy we may provide on specific occasions so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.

We value your opinions. Should you have any questions or comments related to this privacy policy, please contact us at [email protected].

Changes to this privacy policy

We may update this privacy policy from time to time. If we make any material changes, we will notify you prior to the changes taking effect by posting a notice on our websites and, where appropriate, sending you a notification.

Who we are and how to contact us

Throughout this privacy policy, “we” “us” and “ours” refers to Infinite Progress Nutrition. The Infinite Progress Nutrition is a registered company with a postal address at: Infinite Progress Nutrition, 1st Floor Innovation Hub, Ballymun Civic Centre, Main Street, Dublin, D09 C8P5, Ireland. We are the company that controls your data known as the “ data controller” under data protection law. We can be contacted by email at [email protected] or by phone at +353-85-706-6835.

Data Protection Officer

We have an internal data protection officer (DPO) for you to contact if you have any questions regarding this privacy policy, our privacy practices or if you wish to exercise your data rights. The DPO will be your initial point of contact for all data-protection inquiries. DPO can be reached by email at [email protected] or by phone at +353-85-706-6835.

INFORMATION WE COLLECT & HOW WE USE IT

If you register, purchase a product online or buy (subscribe to) one of our services:

• To create an account with us

  To purchase a product or service , you will need to create an account with us.

• To pay for the services you have bought/requested from us

  We might collect your payment information to pay for any product or services you have bought/requested from us. Credit and debit card information is processed directly by PCI-compliant payment providers who perform payment services on our behalf. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To facilitate live chat sessions

  We provide “Live Chat” sessions on our website to help understand the services we offer. We use this information to respond to your enquiry. You can, if you wish, request that we send a copy of the transcript of the chat to the email address you have provided. Live-chat correspondence is maintained by us for communication enquiries only and nothing more.

To deliver marketing communication and our content to you:

• To receive marketing communications

  We may periodically send promotional emails about features, events and exclusive offers to the email address you have provided – we will only do so with your consent. You may at any time choose not to receive marketing communications from us by following the unsubscribe instructions included at the end of each email communication. 

• To provide you with an email newsletter

  We offer an email newsletters to non-subscribers. We will only send you these newsletters with your explicit consent. We collect and use your information to send you the newsletter(s) you have requested. You can opt out at any time by unsubscribing at the bottom of each email newsletter communication. 

• To share our content

  We provide tools that enable users of our website to share or forward our content to a nominated email address or in social media. If someone else shares our content with you, we may temporarily collect your email address for the purpose of sharing the requested content. We will only use this information to fulfil the sharing request and this contact information is not retained by us. By providing us with your email address, the third party that initiates the sharing request indicates they have your consent to share our content with you.

• To recommend content

  We may use aggregate information we collect about you to suggest and recommend tailored content. You have the right to object to this processing, and if you wish to do so please contact us at [email protected].

To understand how you use our services:

• To track how you gain access to or read our content

  We collect information relating to your use of our services to track how you gain access to or read our content.  We use log-in information, cookies and similar technologies, device information and internet protocol (“IP”) addresses to log your use of our services.

• To measure the effectiveness of our email communications

  We use such technologies to determine whether you’ve opened an email communication from us or clicked on a link contained in an email. Collecting information in this manner allows us to gather statistics about the usage and effectiveness of our offerings: services and products, including our email newsletters and direct marketing communications, in our legitimate interest.

To support our advertising services:

Third-party vendors, including Google, might display advertising on our website. Some of the ads you see are targeted based on interests that have been inferred from the type of content you view when visiting our site or other sites. This type of behavioural advertising is targeted towards groups of users in an anonymous and aggregated manner as opposed to you as an individual. Such online advertising helps support the content, products and services we provide.

Other:

• To correspond with you

  If you correspond with us, we will use your contact information to respond to your enquiry.

• To verify your identity

  To exercise your data rights, we may need to collect additional personal information from you to verify your identify and to process your request.

• To process data anonymously

  We process data in a form that does not, on its own, permit direct association with any specific individual and therefore cannot be reasonably used to identify or contact you. Aggregated and anonymous data is considered non-personal information for the purposes of this privacy policy.

• To share data on social networking sites

  Our website uses interfaces with social media sites such as Facebook and Twitter. If you choose to like or share information from our website through these services, you should review the privacy policy of that service. If you are a member of a social media site and logged in, the interfaces configured on our website allow the social media site to connect your site visit and browsing behaviour to the personal data held on your social media site.

DATA STORAGE & RETENTION

We will retain your personal information as needed to fulfil the purposes for which it was collected. We will retain and use your personal information no longer than is necessary to comply with our business and legal obligations. Where we enter into a service provision with you, we will hold your personal information for a period of seven years from the date of completion of this service provosion by reference to the statute of limitation for a legal claim under contract.

THE LEGAL BASIS FOR PROCESSING YOUR INFORMATION

To provide a service and/or product to you:

We use your personal information to carry out our obligations arising from any contracts entered into between you and us or to take the necessary steps at your request prior to entering into a contract with us including:

• To provide you with the newsletter subscription, services or products you have requested
• To process your payment information
• To authenticate and verify your account
• To provide customer support
• To process live chat information at your request prior to entering into a subscription contract with u
• To send important notices such as communications relating to payment, delivery services, changes to our terms, conditions, and policies and to notify you about changes to our service

To process data with your consent, which can be withdrawn at any time:

We will, in certain circumstances, rely on your explicit consent to process your personal information. Where we do, you have the right to withdraw your consent at any time. In most circumstances, your consent can be withdrawn by following the unsubscribe instructions included at the end of each email communication from us. You can also contact us at [email protected] and we will be happy to facilitate your request.

To comply with our legal obligations:

We may be required to process your personal information to comply with certain legal obligations to which we are subject, including:

• Providing information to an Garda Síochána, the Revenue Commissioners or other Government bodies or agencies when required to do so by law
• If you have exercised one of your data rights, we will retain a copy of all correspondence to demonstrate our compliance with data-protection legislation
• If you have exercised one of your data rights and ask us not to contact you by email at a particular email address, we will need to retain a copy of that email address in order to comply with your no-contact request
• To carry out our statutory audit

Processing based on our legitimate interests:

We process your personal information for carefully considered and specific purposes which are in our legitimate interests and enable us to enhance the services we provide, but which we also believe benefit our customers. Our legitimate business interests do not automatically override your interests. You have the right, free of charge, to object to our use of your personal information for our legitimate interests. If you wish to do so contact us at [email protected]. Please bear in mind that if you do object, this may affect our ability to carry out certain tasks for your benefit.

CONSEQUENCES OF NOT PROVIDING INFORMATION

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

CONSUMER CONTROL

While it is not possible to turn off all advertising, you can use your browser to control your experience. When you clear the cookies in your browser, you may clear the information used to build a behavioral profile. Depending on the browser you are using, you can also choose to block third party cookies (such as cookies from ad networks) or browse in a private browsing mode. As new technologies emerge to control your experience, we may provide additional information or instructions to manage your preferences.

Many opt outs are based on a cookie set by your browser that prevents the collection of data connected to a unique anonymous ID. If you opt-out using this method, the opt-out will generally last for 1-5 years. Please note that clearing the cookies in your browser may cancel the opt-out.

COOKIE USAGE

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

INFORMATION DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

YOUR DATA RIGHTS

You have several rights under data-protection law in relation to how we use your personal information. You have the right, free of charge, to: 

• Request a copy of the personal information we hold about you in a structured, commonly used and machine readable format.
• Rectify any inaccurate personal information we hold about you.
• Withdraw your consent where we have relied upon your consent to process your information.
• Erase the personal information we hold about you subject to certain exceptions.
• If technically feasible, have your personal information transmitted to another data controller in a machine readable format at your request.
• Restrict processing of your personal information in certain circumstances.
• Object to our use of your personal information for our legitimate interests.
• Not be subject to a decision which is based solely on automated processing where that decision produces a legal effect on you or otherwise significantly affects you. We do not make automated decisions of this nature.
• Lodge a complaint with the appropriate data-protection authority if you have concerns about how we process your personal data

These rights are in some circumstances limited by data-protection legislation. If you wish to exercise any of these rights please contact us at [email protected]. We will take measures to verify your identify which we will do by reference to copies of acceptable identification documentation supplied by you.

We will endeavour to respond to your request within a month.  If we are unable to deal with your request within a month we may extend this period by a further two months and we will contact you and explain why.

This privacy policy is effective as and from Dec 1st, 2019